Cancellation & Refund Policy

  • RESERVATIONS BOOKED WITHIN 48 HOURS WILL ATTRACT TO NON-REFUNDABLE

  • FOR CANCELLATION - WE MUST RECEIVE YOUR CANCELLATION MAIL/CALL 48 HOURS PRIOR TO ARRIVAL AND IF FAILED TO REACH/CONTACT YOU WILL MAKE YOUR RESERVATION AS NO SHOW / CANCEL YOUR RESERVATION NO REFUND.

No Party

  • Parties are not permitted in Villas, rooms, or private pool areas at any time. Loud music including speakers, DJ & equipment services, or live bands are not allowed.

  • The hotel reserves the right to give one warning and take other measures to avoid any disturbances.

Maximum Occupancy Limit

  • The maximum occupancy limit for all Room types and Suite is strictly enforced. This information is on our Rates page, 3rd party reservation sites, and also provided when booking directly.

  • If you arrive at the hotel to check in with additional guests than originally reserved or informed during the reservation process, there will be a surcharge for the additional guest as on our Rates page and based on the maximum guest allowed in the Room types or Suite reserved.

  • If there are additional guest that exceeds the maximum allowed in the villa or room type reserved, additional reservations will be required to accommodate the additional guests, no exceptions. The reservation for villa or room type required to accommodate the additional guests will be based on availability.

Smoking, Fire, and Fireworks Regulations

  • Smoking is permitted in outdoor areas. We ask that smoking be kept away from other guests and staff members out of courtesy.

  • Open fires and flames are not allowed anywhere on hotel property.

Right to Evictions

  • RJ Grand Resort reserves the right to evict all guests related to a reservation due to non-compliance with our restrictions, regulations and policies, and to forfeit all deposits at the time of eviction.

  • All registered guests are responsible for all and any damages caused by your accompanying guests or group during your stay.

Hotel Restrictions, Policies, Regulations

We strive to provide our guests with an exceptional hotel experience from start to finish. These policies  are considered a part of our reservation agreement with you.  As our hotel guest or reader, you are agreeing to abide by our policies, terms, conditions and procedures but reading and signing your hotel registration. These policies are in place to promote our guests’ safety and enjoyment, while ensuring all guests are aware of the regulations.